Support
Help with Aletheron products and your account.
Contact support
Email us at the address below from the email address associated with your account. Include the product name and, if relevant, a screenshot. We aim to respond within two business days, Monday to Friday, Singapore time.
Frequently asked questions
Which products does Aletheron offer?
Aletheron builds data products powered by AI agents: applications that answer questions with evidence, agents that monitor changing data, and interfaces for teams building on our foundation. Products are released in stages; the Products page describes what we build and how to ask about access.
How do I manage or cancel a subscription?
Subscriptions purchased through the Apple App Store or Google Play are managed through your Apple ID or Google account settings, and refunds follow the store’s policies.
Subscriptions purchased directly on the web can be managed from your account settings in the product. If you have trouble, email support and we will help.
Is the information in your products professional advice?
No. Our products provide data and analysis for informational and research purposes only. They do not constitute professional advice of any kind, and you should not rely on them as a substitute for advice from a qualified professional. You remain responsible for decisions you make based on them.
Where does your data come from?
We source data from established third-party data providers and public sources. We check it for quality, but we cannot guarantee that it is complete, accurate or timely.
How do I export or correct my personal data?
Email support from your account email address and tell us what you need. We will respond within the timeframes required by applicable law.
Delete your account
You can delete your Aletheron account and associated personal data at any time.
- If the product you use offers account deletion in its settings, you can delete your account there.
- Otherwise, email support from the email address associated with your account with the subject line “Delete my account”.
We will confirm your request, delete your account and personal data within 30 days, and let you know when it is done. Some records may be retained where the law requires it (for example, transaction records for tax purposes), as described in our Privacy Policy. Active subscriptions purchased through an app store must be cancelled separately through that store.